THE NORDSTROMS BUSINESS MODEL CONGRESS NEEDS TO LEARN HOW TO HANDLE STELA FROM – The Customer is Always Right:

23 Jul

A farmer showed up in the Nordstrom’s store. He hefted a tire on to the counter to the shock of the Return Counter employee. The farmer said “I want to return my tire.” The startled employee got no where with the adamant farmer who insisted he bought the tire there years ago and wanted it taken back with a full refund. The manager was called. The employees caucused- fast. The manager stepped to the counter, thanked the man for his partronage, confirmed the amount being requested, then counted it out, to the farmer’s satisfaction. The staff began to talk all at once. Their manager shushed them when he said “the customer is always right.’ Years earlier there had been a farm store right where the Nordstroms stood that day. And so goes the Nordstrom’s Model, that Congress has to take a lesson from.

If its good enough to be part of the Bible in Business schools all these years later, its good enough to teach CONGRESS that the CUSTOMER is always right not the companies let alone the companies like Disney forcing companies like (_______) to take “stuff” they don’t want for the “programming” they do want.

There are 308,694,441 Americans.

Do the voter math.  

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